Thank you for choosing our mobile applications. We are committed to providing you with high-quality digital products and exceptional customer service. Please carefully read our Refund and Returns Policy below to understand how we handle refunds for our mobile apps.

1. Digital Products and Services

All of our products are mobile applications that are available for download directly from our website. Since our apps are digital products that are accessible immediately after purchase, we cannot offer traditional returns or exchanges once the product has been delivered.

2. Refunds

We offer refunds under the following conditions:

• Accidental Purchase: If you made an accidental purchase or selected the wrong app, please contact our support team within 7 days of your purchase. We will review your case and may issue a refund for the mistaken transaction.
• Technical Issues: If you experience technical difficulties that prevent you from using the app (such as installation problems or crashes), please contact our support team. We are dedicated to resolving any technical issues you may face. If the issue cannot be resolved and the app is deemed unusable, we may issue a refund, provided we are unable to fix the problem in a reasonable time frame.
• App Functionality Problems: If you encounter critical issues with the app’s functionality (e.g., features not working as described), please reach out to our support team. If the problem cannot be fixed and we cannot offer an alternative solution, we may issue a refund for your purchase.

3. No Refunds for Used or Downloaded Apps

Once the app has been downloaded or used, we are unable to provide refunds due to the nature of digital products. However, we encourage you to reach out to our support team with any issues you may be facing, and we will make every effort to resolve them.

4. How to Request a Refund

To request a refund, please contact our support team at info@gagu-astudi-o.org within the specified refund period. Please include the following information in your refund request:

• Your order number or receipt (sent after the purchase).
• A brief description of the issue or reason for the refund request.
• Your account details (if applicable).

We will process your request as quickly as possible and notify you of our decision.

5. Payment Processors and Refunds

Please note that our payments are processed through a third-party payment processor. If your purchase was made via credit card, PayPal, or other payment methods, the refund will be processed through the same platform used for the purchase. We do not have direct control over the payment processor’s refund timelines, but we will assist you in resolving any issues.

6. Exceptions

Refunds may not be issued in the following cases:

• If you have already downloaded or used the app.
• If you purchased the app through third-party platforms and those platforms are responsible for processing refunds (such as payment processors).
• If you have violated our terms of service or engaged in fraudulent activity.

7. Changes to the Refund and Returns Policy

We reserve the right to update or modify this policy at any time. Any changes to this policy will be reflected on this page, and the date of the last update will be indicated at the bottom of this page.

8. Contact Us

If you have any questions or need further assistance regarding refunds or returns, please feel free to contact our customer support team at info@gagu-astudi-o.org. We are here to assist you with any concerns you may have.